Lyft and Uber suspended price hike around Brooklyn, New York, where at least 10 people were shot in a subway train after social media users posted screenshots showing the rising cost of booking travel to shared travel services.
Both companies appeared to have seen a marked rise in prices immediately after the attack.
“People are scared, let them go safe,” one person wrote on Twitter, urging Uber to suspend its practice of charging higher prices in times of high demand.
@Uberturn off the waves in the sunset park. People are afraid that they will leave safely pic.twitter.com/e31KIPE3ND
– Shannon McDonagh (@ shananigans022) April 12, 2022
“Rates are rising after a mass shooting in Brooklyn when the subway closes. Shame @Uber,” another person tweeted.
Rising fares after a mass shooting in Brooklyn when subways close. What a shame @Uber pic.twitter.com/1qoKlPJhl3
– Captain Harvel (@harharbinks) April 12, 2022
The two transport companies said that after the shooting they deactivated the algorithms that increase fares when drivers are scarce.
“After the incident, Uber turned off price increases in the surrounding area and limited prices throughout the city,” a spokesman said in a statement to CBS News. “If anyone on our platform has experienced unwanted charges during this emergency, we will work to get the refund.”
Lyft echoed Uber’s statement that it had suspended prime-time prices in the shooting area and was working to “adjust rates for certain users who were paying prices at peak hours. when the situation first developed “.
- In:
- Lyft
- Uber
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