{"id":33072,"date":"2022-06-01T23:25:07","date_gmt":"2022-06-01T23:25:07","guid":{"rendered":"https:\/\/tahrir2day.com\/news\/2022\/06\/01\/missguided-shoppers-left-chasing-orders-and-refunds\/"},"modified":"2022-06-01T23:25:07","modified_gmt":"2022-06-01T23:25:07","slug":"missguided-shoppers-left-chasing-orders-and-refunds","status":"publish","type":"post","link":"https:\/\/tahrir2day.com\/news\/2022\/06\/01\/missguided-shoppers-left-chasing-orders-and-refunds\/","title":{"rendered":"Missguided shoppers left chasing orders and refunds"},"content":{"rendered":"
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“Missguided is my little treat,” said Beth Harvey, who orders about once a month. But when her latest fashion package didn’t arrive, she joined a line of customers chasing orders and refunds.<\/b><\/p>\n<\/div>\n

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“I’ve always loved the quality of the clothes, especially for a curvy woman,” said the 25-year-old, who orders different styles and sends back what she doesn’t need.<\/p>\n<\/div>\n

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In April, she realized her refunds weren’t going through, and in May her package never arrived.<\/p>\n<\/div>\n

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News then broke that the fast fashion retailer had collapsed over millions of pounds it owed suppliers – some were even on the brink of collapse.<\/p>\n<\/div>\n

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Missguided and its sister brand Mennace have now been bought by Frasers Group, owners of Sports Direct.<\/p>\n<\/div>\n

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It is understood that 87 staff have been laid off and 147 are expected to transfer to Frasers.<\/p>\n<\/div>\n

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But many customers with pending orders and refunds say they’re still in the dark.<\/p>\n<\/div>\n

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For the next eight weeks, Teneo admins will be running Missguided before the new owners arrive. But Teneo won’t comment on whether it will clear the backlog of customer complaints.<\/p>\n<\/div>\n

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Meanwhile, the Missguided website is still advertising deals and taking orders, despite reports that their warehouse closed last Thursday.<\/p>\n<\/div>\n

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When Miss Harvey asked what happened to her order she was told that an IT problem had delayed delivery and she would get hold of it.<\/p>\n<\/div>\n

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The BBC has seen several examples of similar messages from Missguided to customers.<\/p>\n<\/div>\n

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However, an insider claimed that staff were told orders were not being processed and were to be canceled and refunded with a generic response blaming IT issues.<\/p>\n<\/div>\n

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“All orders are ultimately on hold and will be refunded if customers contact us,” they said. <\/p>\n<\/div>\n

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On Friday Miss Harvey spotted a 50% discount so she ordered almost \u00a3100 worth of dresses hoping to find ‘just the right thing’ for an upcoming evening.<\/p>\n<\/div>\n

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“I’ve ordered things that in my wildest dreams I would never have worn, but I’ve tried them on and loved them,” she said.<\/p>\n<\/div>\n

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But when no packages arrived for delivery the next day, Miss Harvey was informed of an IT error and she promised her clothes by Monday.<\/p>\n<\/div>\n

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  • Sports Direct owner buys Missguided<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
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    Your clothes still haven’t arrived. Miss Harvey from Derbyshire managed to get a refund via Klarna’s Buy It Now Pay Later service.<\/p>\n<\/div>\n

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    “It’s disgusting how they’ve kept so many women in the dark,” she added. “I’m an NHS worker who works hard for my money and I was really frustrated that they took my money lightly but getting it back was a nightmare.”<\/p>\n<\/div>\n

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    Jenessa Sawyer, 23, of Maine, USA, said she shops at Missguided “religiously” and loves their sportswear and dresses.<\/p>\n<\/div>\n

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    “They’re fast fashion, which is convenient, but the quality is pretty good and there’s a good amount of options,” she said.<\/p>\n<\/div>\n

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    The mother-of-one said she was “lured” by discounts and ordered summer clothes for just under $100 from Missguided’s US website.<\/p>\n<\/div>\n

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    When she didn’t receive an order confirmation or her package, she checked the app.<\/p>\n<\/div>\n

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    “The app wasn’t working so I went to the website and there’s absolutely nothing, it’s like it never existed,” she said.<\/p>\n<\/div>\n

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    She added that the only online presence she could find for Missguided was on Twitter, where she encountered many messages from other dissatisfied customers.<\/p>\n<\/div>\n

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    “It seems they are still taking orders and promotional discounts on the UK site,” she said. <\/p>\n<\/div>\n

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    \u201cIt’s strange for me as it’s a big company. You feel like you can trust them and don’t expect them to withdraw your money.\u201d<\/p>\n<\/div>\n

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    Miss Sawyer said she did not receive confirmation of her order from Missguided, so the only proof of her payment was the Afterpay “buy now, pay later” service. <\/p>\n<\/div>\n

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    Beth Davies, a 24-year-old business support manager from Sheffield, said Missguided was her go-to when she was looking for an outfit for a Saturday wedding.<\/p>\n<\/div>\n

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    She ordered 10 items totaling almost \u00a3200 to give her the chance to try them on and return them.<\/p>\n<\/div>\n

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    When she didn’t receive a delivery note or her package, she tweeted Missguided to find out what was going on.<\/p>\n<\/div>\n

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    They replied that an IT issue meant their order hadn’t been dispatched until next day delivery.<\/p>\n<\/div>\n

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    The message read: “I would like to try and reassure you that your package is on its way… wait until Friday.”<\/p>\n<\/div>\n

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    By this time news of Missguided’s collapse had made the rounds, as the newspaper reported that the warehouse had been closed since Thursday – two days before Miss Davies placed her order.<\/p>\n<\/div>\n

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    \u201cYesterday I was at work and I felt so frustrated. They said it was on the way, although that’s clearly a lie when the camp has been closed since last week,” she said.<\/p>\n<\/div>\n

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    “As it stands I assume they didn’t ship my items but they happily took my money. I have asked them to cancel both orders but I have received no response.<\/p>\n<\/div>\n

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    “I paid with PayPal so I’m hoping I have some protection, I certainly can’t afford to lose \u00a3200.” <\/p>\n<\/div>\n

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    Missguided’s new owner, Frasers Group, said steward Teneo will be responsible for running the business for the next eight weeks. <\/p>\n<\/div>\n

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    Teneo declined to comment on the claims made by customers and insiders to the BBC.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    “Missguided is my little treat,” said Beth Harvey, who orders about once a month. But when her latest fashion package didn’t arrive, she joined a line of customers chasing orders and refunds. “I’ve always loved the quality of the clothes, especially for a curvy woman,” said the 25-year-old, who orders different styles and sends back […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"footnotes":""},"categories":[45],"tags":[],"class_list":["post-33072","post","type-post","status-publish","format-standard","hentry","category-business"],"yoast_head":"\nMissguided shoppers left chasing orders and refunds - Tahrir News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tahrir2day.com\/news\/2022\/06\/01\/missguided-shoppers-left-chasing-orders-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Missguided shoppers left chasing orders and refunds\" \/>\n<meta property=\"og:description\" content=\"“Missguided is my little treat,” said Beth Harvey, who orders about once a month. 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