Energy websites have plummeted as customers rush to submit meter readings ahead of Friday’s bills hike.
Suppliers such as Shell Energy and EDF said they are working to resolve issues with their websites and apps.
Experts have encouraged people to submit metrics so their usage is covered by the currently cheaper plans.
On Friday, the energy price cap – the maximum price utilities in England, Wales and Scotland can charge households – will be raised.
A Shell Energy spokesman said: “Our website is experiencing disruption as we deal with an increase in the number of customers trying to access their accounts.
“Our teams are working hard to keep it online and we thank customers for their patience.”
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A spokesman for EDF said it was also aware of technical issues affecting its website and app when customers attempted to submit meter readings.
“We are working hard to resolve this issue and would encourage our customers to try again later and apologize for any inconvenience this causes,” he said.
Justina Miltienyte, head of policy at comparison site Uswitch.com, said customers who are having trouble submitting a meter reading should try again later or take a photo of their reading with the date stamp visible as proof.
“Your supplier may offer other ways to submit readings, so take a look at the most recent communications they’ve sent you to find more details,” she added.
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